VOICELOGGER – A CALL RECORDER FOR TELEPHONE CALL RECORDING

(see the full range www.callrecorder.co.za)

RedTin is an advanced cost effective CALL RECORDER for telephone voice call recording or call logging system sometimes called a VOICELOGGER that can be connected to any switchboard (analogue or digital extension) or direct to a analogue line (PSTN). Nowadays all high value transactions (phone conversations containing critical information exchange) that need to be recorded for liability protection purposes can be done.

Call logging in telesales environments, telephone Banking, tele marketing, telephone Insurance and financial trading by telephone are just a few possible scenarios that require telephone call logging for verification and dispute resolution. You can now implement a cost effective, reliable and affordable voice logging solution by using the RedTin Advanced Voicelogger.

Voicelogging using Inexpensive PC Sound Cards:

Download Voiclogger Brochure in Pdf 118k

Voicelogger Red Tin Advanced Product Specifications:

The Voicelogger RedTin Advanced is designed for telephone voice recording over a standard network and saving of voice and data to a centrally placed server in a wave or mp3 file.

SETUP options are shown in the figure above which is included with the Voicelogger Redtin Advanced package. It allows for the following.

Voicelogger Redtin Advanced set up your record options:
Recording options can be automatic, manually and serial. On Auto recording the one can setup for maximum timeout after silence. Auto recording will trigger the recording state automatically when the telephone handset is lifted or when the telephone is in use and sound is emitted through to the computer sound card.

Voicelogger RedTin Advanced Compression Table:

Voicelogger RedTin Display pop-up box
This option will display the Voicelogger Call Information box where the user can type in additional information relating to the call recorded.Options for the box can be displayed at the beginning of the conversation at the end or not at all. You simply choose the prefered setting.

Voicelogger Use password (Setup / Delete)
Enable this setting and the administration can control the user by not allowing him to change application settings or delete recordings without entering a password.

Voicelogger Need password to quit
Enable this setting and the administrator can control the user by not allowing him to exit the application. User must be aware that if this application is available the user will not be able to quit the application neither will they be able to shutdown the computer operating system.

Voicelogger Minimize on Startup
Enables one to minimize the Voicelogger RedTin Advanced application on start-up. This can be handy when the user needs no interaction with the application.

Voicelogger Recordings database path
Simply select whether to save the files locally or to a remote location (e.g. A network server).

Voicelogger Backup / Restore
Recordings and database can be backed-up to and from a .zip file.

The Voicelogger retrieval section:

Retrieve Call Table
Under the retrieval table a few fields identify the user calls

The above table illustrates the voicelog sorted by date.

The above table illustrates the voicelog sorted by call ID.

These are the Administrator retrieval screens, they allow the administrator to playback all the users calls.

Voicelogger Enter search data / Search by field:
Select first which field you wants to search in then type part-of or the complete search string in. Note: the search is incremental values anywhere in the field.

Flag a Voice Recording:
Flag a conversation for future use. When flag is pressed it automatically adds a date stamp on that file so that the user knows when he was interested in that specific conversation file.

ID:
Unique ID per user for each conversation, when this ID file is deleted it will not be replaced.

User:
This is the user that made the call, and the administrator will be able to view all the users and their files. But when a user is set as not administrative he/she will only be able to view their files.

Contact name:
The contact name that was entered in the Call Information Box when the conversation was initiated or ended.

Phone number:
Currently this is viewed, as “Not Entered”. This number can also be entered into the Call Information box, or later under the retrieval section.

Reference Number:
The reference number can be used to store a unique search reference number or keyword, e.g. when a user work on reference numbers for a client the reference number can be entered here for fast and easy retrieval of all those conversations.

Date/ Time:
Each file has it’s own unique time stamp and in this fields the date and time is listed of the conversations made by all the users.

Call duration:
The call duration displayed is the actual time that the user spends on that conversation, although the sound file might be shorter because of user intervention with the pause conversation button the time is still captured as actual time.

Email the voice recording file
One can email the selected recording by clicking the “Email” button.

Conversation description:
A conversation description can be entered into the Call Information box or directly into the retrieval section after the conversation is terminated. Here the user can type in important notes on the conversation.

Play back controls your voice recordings on demand:
This control is used to playback the selected file, note that as soon as you select the file in the grid, the play button will be automatically activated. There are also standard controls like pause stop and back; the back feature will take the recording back to the Current position selected underneath.